欢迎 to the OTIS 服务台
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组织
的 服务台 is comprised of a central Call Center located at the PEC and field representatives located at each comprehensive high school who provide on-site support for the high school and the schools in the 周边地理区域.
Support requests for all PPS staff are handled remotely if possible, and referred to the field representative or specialized service team if the Call Center cannot resolve. 的 服务台 representatives are responsible for reactive troubleshooting as well as proactive work.
的 奥的斯服务目录 identifies the standard supported services.
正规博彩平台
的 服务台 is available Monday through Friday from 7:00 am through 4:00 pm to support PPS staff, who can request assistance in one of three ways. Please include as much relevant and specific information as possible so the technician can help more efficiently.
- 将请求提交到 亚洲博彩平台支援门户. You can learn more about the 亚洲博彩平台支援门户 by visiting this link.
- 电邮:亚洲博彩平台支援网址: support@pps.网
- For high urgency issues, you can call 503-916-3375, e.g. for building-wide 网work outage, system outage, etc...
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反应水平
Incidents and requests are prioritized and resolved by Response Level, which is characterized by the number of users affected and the amount of functionality lost. 的 resolution time includes the length of time it may take for a site technician to make an on-site visit if necessary.
School Start-up: Mid-August through Mid-October
School Start-Up is the busiest time of the year for the OTIS 服务台. Call hold times are longer than usual and it may take us longer to reply to email. For fastest service, please submit your request only once.至关重要的
响应时间:4小时内
Resolution time: within 1 business day
Description: multiple users with complete loss of functionality
Examples: building-wide or district-wide 网work or phone outage or virus高
Initial Response: within 2 business days
Resolution time: within 5 business days
Description: individual user completely unable to use pc or telephone or multiple users with limited functionality
Examples: teacher computer will not boot; single classroom unable to access the inter网媒介
Initial Response: within 2 business days
Resolution time: within 7 business days
Description: single user with application problem or other limited ability to function
Examples: workstation re-image; single-user unable to print低
Initial Response: within 2 business days
Resolution time: within 12 business days
Description: move/add/change or enhancement to existing service
Examples: equipment move request; application enhancement10月中旬到8月中旬
至关重要的
响应时间:4小时内
Resolution time: within 1 business day
Description: multiple users with complete loss of functionality
Examples: building-wide or district-wide 网work or phone outage or virus高
Initial Response: within 2 business days
Resolution time: within 4 business days
Description: individual user completely unable to use pc or telephone or multiple users with limited functionality
Examples: teacher computer will not boot; single classroom unable to access the inter网媒介
Initial Response: within 2 business days
Resolution time: within 6 business days
Description: single user with application problem or other limited ability to function
Examples: workstation re-image; single-user unable to print低
Initial Response: within 2 business days
Resolution time: within 11 business days
Description: move/add/change or enhancement to existing service
Examples: equipment move request; application enhancement
密码重置
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PPS passwords expire every 365 days.
If you need to reset your password, you should be able to do this yourself using the password recovery link below. If you encounter any issues, please contact the OTIS 服务台 for assistance.